Legal
Refund & cancellation policy
How cancellations, returns, and refunds are handled for orders placed with ForthLogic Solutions. The terms of an executed contract or purchase order control where they differ from this page.
1. Cancelling an order before shipment
An order can be cancelled without charge any time before it has shipped or before a special-order item has been committed with the manufacturer, whichever comes first. Contact us as soon as possible using the details below and reference the purchase order or contract number.
2. Non-cancellable items
Special-order, configured, custom, or manufacturer-direct items become non-cancellable once the order is committed with the manufacturer. Where an item is non-cancellable, that is stated on the quote before award, not discovered after.
3. Returns and incorrect or damaged goods
If an item arrives damaged, is not the item awarded, or fails to conform to the requirement, notify us within 30 days of delivery. We will arrange repair, replacement, or return and refund at no cost to the buyer, consistent with the inspection and acceptance terms of the contract. Other returns of conforming goods are subject to the manufacturer's return policy and any restocking fee, which is disclosed before processing.
4. Refund timing
Approved refunds are issued through the payment channel the original payment used — for federal orders, the invoicing system named in the contract; for other buyers, the method used on the purchase order. Credit memos reference the contract and order numbers.
5. Contact
ForthLogic AI d/b/a ForthLogic Solutions, 1000 Brickell Avenue, Miami, FL 33131. Email: [TO BE SUPPLIED]. Phone: [TO BE SUPPLIED].